ERP Update - April 1, 2026

Before we begin, I want to assure you that this is not an April Fools’ Day joke. Our CEO had some fun this morning circulating an internal memo about going back to the days of faxing, mailing quotes, and using carrier pigeons to bring some levity to a busy week. Rest assured, that we are not going back, and we are not playing a prank on you.

As part of our ongoing ERP transition, I am writing to share a brief update and outline what you may notice over the next several days.

We are actively working to minimize disruption; however, you may experience temporary delays in a few areas while data is migrated, and teams adjust to the new system.

• Quotes – quote turnaround times may be longer than usual while work is temporarily routed through a dedicated estimator team during data migration. We are actively working through the backlog and appreciate your patience.
• MyBooks online portal – the migration process is taking longer than anticipated due to the volume of work required. We targeted reopening it on April 2, however the migration will not be complete by end of day, so we are delaying reopening until 7:00am CST on April 6.
• Response time – response times may be longer while teams work through transition-related requests. Please include your account name and order/quote number (if available) to help us respond faster.

I am pleased to report that much of the planning and testing leading up to this week has paid off. The transition has gone relatively smoothly with minimal surprises. While a change of this scale naturally brings some nervousness, we are confident in the positive impact it will have on you and our team.