Équipe | Témoignages

Suzanne Vandenberg, Calgary Mountain Publishing

The Treasure

Les livres sont arrivés en bon état et sont magnifiques. Ils sont bien reçus et les gens me demandent qui est mon imprimeur. Je leur réponds que Friesens est une entreprise exceptionnelle et que c’était un plaisir de travailler avec vous tous.

Merci pour tout!


Lisa et Leslie Jones, Grant Morris Associates Ltd

Barbados Anniversary

Nous voulons simplement remercier Friesens de ses efforts en vue d’accommoder Grant Morris et l’équipe de rédaction responsable de la production du livre. L’équipe de rédaction a consacré énormément de temps et d’énergie à ce projet et, en tant que graphistes du projet, nous en sommes les témoins directs. Obtenir ces livres à temps pour le lancement était pour nous de la plus haute importance.

Votre entreprise nous avait déjà été fortement recommandée et comme nous participions aussi au processus de comparaison des imprimantes et des tarifs proposés, dès le premier entretien de Lisa avec vous, elle a pressenti que Friesens était l’entreprise qu’il nous fallait. Merci encore à votre équipe!
Nous voulons simplement remercier Friesens de ses efforts en vue d’accommoder Grant Morris et l’équipe de rédaction responsable de la production du livre. L’équipe de rédaction a consacré énormément de temps et d’énergie à ce projet et, en tant que graphistes du projet, nous en sommes les témoins directs.


Terry et Angelo Corrao, Colfax Press

Fatherdaughter


Merci infiniment à Friesens d’avoir fait de notre album de photos FATHER DAUGHTER une première expérience d’impression inoubliable. Nous avons été impressionnés par tant d’aspects que nous avons dû les énumérer :

  • l’excellente communication du début à la fin;
  • le respect de l’échéancier;
  • une équipe d’impression très talentueuse et compétente;
  • une usine extrêmement propre et respectueuse de l’environnement;
  • une grande attention aux clients, notamment en prévoyant tous leurs besoins, tant techniques
  • qu’artistiques;
  • un hébergement agréable offrant le confort d’un foyer.

Lila Strand, Luminescence Publishing

The Star Children

Je tiens à exprimer ma gratitude envers votre entreprise et les gens merveilleux qui offrent un service aussi fantastique. Merci de votre service à la clientèle exceptionnel : votre patience, votre courtoisie et votre serviabilité, sans oublier vos merveilleuses compétences techniques! Je vous remercie infiniment de votre volonté de redoubler d’efforts jusqu’à ce que tout soit parfait! En fait, je suis ravie du livre, de son apparence et de sa texture. Je ne pense pas que je pourrais en être plus heureuse. Je vous remercie tous du fond du cœur!


Milenda Lee, Columbia University Press

Man of Peace

Je viens d’avoir des nouvelles des personnes ayant reçu les exemplaires de prépublication. Steve Buccellato dit : « Noël est arrivé plus tôt que prévu, je viens de recevoir un exemplaire de Man of Peace! Je le trouve magnifique. » Une autre personne a dit : « Je pleurais littéralement de joie lorsque j’ai tenu le livre entre mes mains. »

Merci beaucoup, ce fut un plaisir pour nous aussi. Vous avez fait le bonheur de plusieurs personnes aujourd’hui.


Linda Hensellek, Winchester Galleries Ltd.

Abstracta Delecta


Nous venons de recevoir nos catalogues, merci beaucoup! Le catalogue est superbe! Encore une fois, nous vous remercions de votre aide et de votre attention. C’est un bonheur de travailler avec vous tous.


Elisa Gutierrez, Tradewind Books Ltd

Riddlemaster

Nous voulions vous faire savoir que nous sommes très satisfaits de la qualité du livre! Les couleurs, la garde (nous ADORONS le papier utilisé et la brillance des couleurs imprimées!), la finition, etc. Veuillez féliciter et remercier l’équipe de Friesens en notre nom pour ses efforts et son bon travail! Merci. Nous sommes impatients de collaborer de nouveau à d’autres projets.


Dan Johnson, High-Fishtrap-Rush Lake Association

Heaven on the Headwaters


Je voulais simplement vous dire que nous sommes ravis du produit final. Jusqu’à présent, pour ce qui est de la distribution limitée aux membres de l’Association, nous n’avons eu que des commentaires élogieux sur le contenu et la qualité du produit. Mon épouse, Jeffrey et moi-même recommandons Friesens sans hésitation à tout client éventuel. Nous avons tous beaucoup appris et si c’était à refaire, le processus serait beaucoup plus facile de notre côté. Scott était un excellent représentant à la clientèle, et il a été très serviable et réceptif.


Ben Bosah, Ben Boash Books

The Art of Nigerian Women


Je tiens à remercier chaleureusement la famille Friesens pour le travail qu’elle a fait pour mon dernier livre. Je suis très reconnaissant et je remercie les 500 employés de votre entreprise. Je suis amoureux de mon dernier bébé. J’ai le sourire aux lèvres. Merci à Glenda, à Paul, à Brad, à Scott, à Ralph et à tout le personnel chez Friesens. Je vous aime.

Theme: A Guide to Covering the Basics

During the early stages of yearbook creation, the subject of a theme may arise, along with the inevitable question: should a theme be used this year? What are the requirements, benefits and journey involved?  Before you start down that long and winding road, there are several factors to consider.

Just as you are defined by your unique personality, qualities, and characteristics, using a theme in a yearbook helps define its distinct personality, setting it apart from the crowd. A well-developed yearbook theme captures the uniqueness of the school year while highlighting memorable experiences from the perspectives of the students by using visual and verbal statements throughout. It should follow a consistent pattern and set the stage for the story inside.

Consider using a certain style to unify the yearbook from beginning to end. For example, comic book, newspaper or magazine style, a journey through time, or social media might be more obvious theme choices. There are also more subtle themes that can be woven expertly within the pages such as using a particular background color, clean lines, and graphics.  Regardless of the theme selected, it’s important to consider a few fundamental rules:

What should your Theme do?

  • Define the main idea and mood using words, graphics, and repeating patterns
  • Tie all sections of the book together, creating a consistent, homogeneous flow from cover to cover
  • Tells a specific story – your theme tells the story of your year (is it one of triumph? Or collaboration?)

Where is the theme best represented?

  • Cover – as your introduction to the book, your cover should be the centerpiece of your theme. You can include the theme in words on the cover, or simply incorporate the motifs that will be used throughout the book.
  • Endsheets – similar to the cover, but less vibrant, and typically wordless
  • Title Page/Table of Contents – it’s especially good to include your interior pieces here, like your folio, fonts, and graphics
  • Divider Pages – these should be consistent (think the same design but a different colour, or vice versa)

How does the theme appear?

  • Font and Text – choose no more than 5 fonts, and use text consistently (all primary headers should have the same font and size, all body copy should match, etc.)
  • Page Layout & Design – these don’t need to be identical, but should coordinate. Don’t have only one spread that uses circular photos, when the rest are square or rectangular.
  • Folios – Page numbers should be identical in location, colour, and design whenever possible
  • Word Choice – See if you can have all your primary headlines relate back to the theme.

So now that we know how we want to implement our theme, where do we find inspiration to choose one? There are a lot of places you can find great theme ideas, we recommend starting with your team:

  • Shout it out – have a brainstorming session where everyone just let’s out what ideas they have (no idea is a bad idea)
  • Write out ideas, see where you can grow them to
  • Use word bubbles or a tree mode and plan out how you can take your theme and apply it to every section of the book.
  • Look at previous books. Are you following a theme trail? Has a theme been used more than once recently?

There are times when a theme can develop naturally, but oftentimes it may take several brainstorming sessions to lay the foundation and build a detailed framework. Throwing out ideas and discussing potential suggestions takes time and the challenges may increase as you plan each page, but the result will be worth the time and effort. You can also find theme ideas in the wild. We recommend keeping an eye out for the following:

  • Professional print design (traditional magazine, novels, posters, etc.),
  • Pop culture (is there a TV show that’s sweeping your school? A new album? What are the year’s biggest movies?)
  • Graphic Design – see what’s trending in the design world.
  • Social Media & the wider internet – look at Instagram, or google to see what other schools have done.
  • See a list of theme ideas (and other great inspiration at

Whatever decision you make regarding a theme, remember these key factors: consistency, brainstorming, personalizing, organization, and growth. You are the storytellers representing your school and showcasing your unique personality and this memorable time in your life. Make it unforgettable.

The Importance of Literacy

How would you define literacy? Most people would say that it is the ability to read and write ….and that would be true according to a simple dictionary definition. But literacy is more about the substance behind learning the alphabet and forming sentences. It is a powerful tool, and when used effectively, it enables us to connect, interpret and discern the intricacies of the world around us. According to the Government of Canada and Ministry of Education, their definition states:  

“Literacy is … the ability to use language and images in rich and varied forms to read, write, listen, speak, view, represent, discuss, and think critically about ideas. Literacy enables us to share information and to interact with others. Literacy is an essential tool for personal growth and active participation as a contributing member of society. Literacy involves the capacity to:

• access, manage, create, and evaluate information

• think imaginatively and analytically

• communicate thoughts and ideas effectively

• apply metacognitive knowledge and skills (in other words, being self-aware of one’s own thought processes)

• develop a sense of self-efficacy and an interest in life-long learning.

The development of literacy is a complex process that involves building on prior knowledge, culture, and experiences in order to instill new knowledge and deepen understanding”

Today, many children are classified as ‘digital natives’ – which means they are comfortable online as well as offline. Although the internet enables endless educational possibilities, the overwhelming array of content can be a hindrance to those children who cannot effectively sift through and interpret the material presented. Strong literacy skills are essential, so that children can discern and interpret information in the best possible way. Parents and educators can encourage literacy development by:

• Sharing knowledge and explaining how to use literacy in everyday life
• Encouraging a child to read and view a variety of texts such as newspapers, novels, comics, magazines, websites, email and timetables
• Encouraging a child to write and design for a variety of purposes using different mediums
• Discussing how texts look different depending on the purpose and audience — for example, text messaging uses different spelling from school projects
• Talking about reading material that is amusing, interesting or useful
• Discussing favourite authors, producers, directors or illustrators and why they are favourites.
• Discussing new and unusual words or phrases and exploring these through print and electronic dictionaries
• Playing games that develop knowledge and enjoyment of words
• Making use of community resources for information such as local and school libraries

Friesens has always been a strong advocate in promoting the benefits of literacy and ensuring that we use every opportunity to instill the love of books and love of reading to every child. In keeping with these values, Friesens has been in partnership with First Book Canada, and The Canadian Children’s Book Center for a campaign that provided 130,000 books to children in need. The Canadian Children’s Book Centre donated the books, and Friesens covered the freight and logistics to get them to their destination.  

One of the greatest gifts we can give our children, is the ability to read and form a love for the written word helping them to increase their knowledge and understanding of the world around them.

So, before you dismiss literacy as a rudimentary form of communication such as learning the ABC’s of “reading and writing”, think about the bigger picture – one that involves an interchange of ideas on a  global scale, enabling us to connect as a community in an ever-changing world through constant education and discovery.

Enhanced Experience for MyBooks Users

Ryan Hildebrand, Canadian Sales Manager

MyBooks is our online customer portal for managing projects. We continue to develop new tools and provide updates to improve our customers’ experience when using MyBooks. In the past few months, we have made some changes. Following is a list of updates made in recent months:

1. Cover templates – If you have a job already open and you go into the templates tool under that job, it will selfpopulate the job specs from that title into the template. This helps to minimize the time it takes to create a template and helps eliminate any potential entry errors.

2. Quote tab – Sometimes book specs change during the lifecycle of a project. To make it easier for you to find a quote associated with the job in MyBooks, we have created a quote tab under each job. This allows you to quickly find and review your quote associated with that job.

3. Preflight and Proofing – To improve the intuitiveness of this area, we have reorganized the page so that preflight issues are now above the proof information. The goal is to provide a top-down experience where the user can work from the top (preflight issues) down to the proof. We feel this will provide a cleaner, more intuitive flow that results in a better user experience.

4. Shipping tab – There are three items of improvement under this tab:

  • i. If we have received your shipping information and have the appropriate details, the shipping details tab has a summary of what we entered for shipping instructions.
  • ii. If your book has already shipped, you will find information here about items shipped, specific carrier information, and tracking number details.
  • iii. If you need to share this information with others you can export a report using the export option for your convenience.

5. Request Support – Sometimes customers have questions as they navigate MyBooks, so we created a “Request Support” button on the bottom right to make it convenient for requesting support and sending a quick message to our technical support team.

We hope you will find these changes helpful and beneficial as you navigate through MyBooks to manage your book projects at Friesens.

Create Memorable Covers with our new MGI JETvarnish & Foil Machine

Scott Sinnett, U.S. Sales Manager

We are excited to announce that a new Konica Minolta MGI JETvarnish 3D Evolution (UV) machine was installed at Friesens in May. This second JETvarnish machine is adding more capacity to the MGI JETvarnish machine we installed two years ago in our cover decorating department. We are already running live jobs on the new machine, applying spot gloss UV to covers and dust jackets.

Our new MGI JETvarnish machine has a few upgraded features over our current machine.

  • Ability to pre-treat laminated sheets with an electrostatic charge to better accept spot gloss UV to scuff resistant matte laminate. This treatment will also help foil stamping to adhere better to the laminate.
  • In-line foil capability. This is an exciting feature we are looking forward to using in the near future. Due to COVID-19 restrictions on travel between countries, we are waiting for the ability to have technicians from Konica Minolta come to our plant to complete the setup and train our operators. This new in-line foil feature will bring new opportunities to apply foil in some interesting ways with incredible detail and registration. We look forward to unveiling this new, exciting foiling feature very soon!
  • Artificial Intelligence SmartScanner creates an automatic registration for inkjet heads over the preprinted covers or dust jackets. While our other UV machine also has SmartScanner abilities, this new generation technology adds to the already impressive details we can register to.

We have very high expectations for this new JETvarnish (UV) machine. Friesens is continuously committed to providing our customers with the most up-to-date technology offered in print production.

Friesens’ Response to COVID-19

Chad Friesen, CEO

“Life is 10% what happens to you and 90% how you react to it” – Charles Swindoll.

I’ve thought about this quote often over the last few months. In  early  March,  when  we  accepted  that  COVID-19  would  spread  across  North  America,  our  lives  started  to  change  rapidly.  The  weeks  that  followed  were  some  of  the  most  anxious times, and at the same time the most energized. We’re  one  of  few  businesses  that  actually  existed  during  the  last  pandemic,  in  1918.  David  Wiens  (D.W.)  Friesen  had been operating a confectionery store for eleven years at that  time.  Unfortunately,  there  is  nothing  in  our  corporate  records about the impact the Spanish flu had on the business, but  it  must  have  been  significant.  While  D.W.  employed  just  a  few  people,  the  relative  impact  would  have  been  far  greater   due   to   less   warning,   slow   communication,   and   fewer  health  resources.  But  the  business  survived  then,  and  we  are  confident  that  we  too  will  survive  and  thrive  post-COVID-19. Early   on   we   adopted   a   theme   of    “keep   calm   and   take   reasonable steps.” The first priority was obviously the health and well-being of our employee-owners. The second priority was to protect the company so that we could continue serving our customers today and in the future. We focused on three areas:

1.Prevention

2.Communication

3.Financial stability

Prevention

In the early days, we met several times a week with key leaders to identify risks, make plans, execute, and report back. This small  team  of  talented  individuals  are  the  reason  we’ve  managed as well as we have. Prevention measures were deployed throughout the facilities. As you can imagine, this can be a challenge with more than five hundred employees working in facilities that operate twenty-four hours a day. Fortunately, we are spread out among three production buildings, and the majority of our job functions naturally provide a significant amount of physical distancing. But we did take steps to create separation in those areas that allowed for less distancing and in our shared spaces.

While we were exempt from the lockdown measures, we did ask more than 115 people to work from home. This helped us protect both the people at home and those that remained in the offices. This change was a shock to our typical routines, but was made possible thanks to positive attitudes and years of  investment  in  technolog y.  Microsoft  Teams  became  our  online  meeting  room  and  water  cooler.  This  experience  will  change how we view work-from-home options in the future. I’m   happy   to   report   that   partly   due   to   our   prevention   measures,  we  have  had  no  cases  of  COVID-19  at  Friesens,  and very few cases in the region.

Communication

We knew early on that our greatest weapon against COVID-19 was communication. Not only did we need to communicate prevention  guidelines,  but  we  realized  that  the  pandemic  would  extract  a  mental  wellness  toll  as  well.  So,  we  ramped  up the frequency and transparency of our communication to the team. We attempted to address physical health concerns, mental  health  concerns,  and  financial  health  concerns  on  a  regular basis. As employee-owners, we felt that staff needed to hear about the challenges and difficulties just as much as they needed to hear our optimism for the future. We  also  ramped  up  our  communication  with  customers.  To  take  liberties  with  a  D.W.  Friesen  quote,  “We  will  only  recover  and  succeed  if  our  customers  recover  and  succeed.”  It  is  more  important  than  ever  for  us  to  keep  our  finger  on  the  pulse  of  what  was  happening  in  your  business  and  in  your  markets.  Throughout  the  crisis,  we  continued  to  hear  from  publishers  a  sense  of  confidence  in  a  strong  rebound.  This was bolstered by retail data that showed book sales fared pretty well. It is this feedback that gives us confidence to take the  steps  that  we  are  taking  to  ride  out  the  pandemic  and  maintain readiness for a market rebound.

Financial Stability

As  news  stories  of  massive  layoffs  and  a  looming  recession  emerged,  the  focus  of  many  employees  turned  from  health  concerns to financial concerns. This fear was not unfounded, as  our  company  struggled  mightily  in  April  and  May  with  drops in revenue of over -30 percent. While we have always believed there would be a strong recovery and we are seeing orders and quote requests increasing, we could not be certain.  Because  we  are  an  employee-owned  company  that  operates  with  zero  debt,  we’re  able  to  make  decisions  differently  than  many  other  companies.  In  early  April,  we  announced  that  we  would  keep  all  employees  “financially  whole”  for  the  foreseeable  future.  By  leveraging  government  programs  and  dipping  into  our  cash  reserves,  we’re  able  to  provide  assurance to our employees and their families while ensuring we have everyone in place as orders pick up.

10% what happens … 90% how we react

A  crisis  like  this  tests  us.  It  identifies  our  strengths  and  our 11weaknesses.  I  am  extremely  proud  of  how  our  team  rose  to  the challenge. Not  only  did  we  continue  caring  for  each  other  and  our  customers,  we  continued  to  support  the  community.  The  following are two examples. Like  many  other  communities,  our  local  restaurants  have  suffered greatly. In response, we launched a “Takeout to Help Out”  campaign  whereby  the  company  provided  discounts  to   employees   who   ordered   takeout   from   participating   restaurants.   The   response   was   excellent,   and   our   efforts   helped keep some restaurants afloat. When  the  local  middle  school  had  to  cancel  their  annual  community  clean-a-thon  due  to  schools  being  closed,  over  one  hundred  employee-owners  hit  the  streets  with  garbage  and recycling bags to help tidy our town and pay it forward to others. This was a rewarding event that allowed us to spend some time together (outside and safely distanced)

The Importance of Books

Friesens  exists  to  help  other  people  share  their  best  stories  with the world. While  many  other  forms  of  sharing  have  been  silenced  by  COVID-19, the printed page remains a safe and vital source of  knowledge  and  entertainment.  Your  stories  are  more  important  now  than  ever,  and  we’re  honoured  to  help  you  share them with the world. Thank you for your business; thank you for your friendship. We will survive and thrive together!