Danny Pehar, Awesome at Being Awesome
My name is Danny Pehar and I’ve been a customer with Friesens for about a year now, and I have always been extremely impressed with your organization’s professionalism, customer service, speed and overall ease to work with.
And as much as I liked you guys before, I like you even more now! This past week I felt that one of your team members went above and beyond the call of duty.
I had a tricky order to place for one of my clients that needed a special request, and so for the first time ever I called my customer service rep (Scott Cherewayko) and he was absolutely phenomenal the entire time, he gave me detailed instructions of what I needed to do, and followed up with me through the entire process.
My client gave me a very tricky request, but Scott made it so easy to accommodate. I’ve always been a big fan of Friesens, now even more so!
I think in this world of big companies that have poor customer service it’s nice to know that there are still companies out there like Friesens that get it!
Suzanne Vandenberg, Calgary Mountain Publishing
The books arrived safely and they look beautiful. They are being well received and people are asking me about my printer. I am telling them what a wonderful company Friesens is and what a pleasure it was to work with all of you.
Thank you for everything!
Lisa and Leslie Jones, Grant Morris Associates Ltd
We just wanted to express our appreciation to Friesens for extending their efforts to accommodate Grant Morris and the editorial team responsible for the production of the book. The editorial team invested an extensive amount of time and energy into this endeavor, and as the graphic designers for the project, we were first-hand witnesses to that fact. To have these books ready for the launch meant more to everyone than you think.
Your company had already come highly recommended, and, as we were also involved in the process of comparing printers and proposed rates, we have to say that after Lisa’s initial conversation with you, she instantly felt Friesens was the company to go with. Thanks again to your team!
We just wanted to express our appreciation to Friesens for extending their efforts to accommodate Grant Morris and the editorial team responsible for the production of the book. The editorial team invested an extensive amount of time and energy into this endeavor, and as the graphic designers for the project, we were first-hand witnesses to that fact.
Terry & Angelo Corrao, Colfax Press
We cannot thank Friesens enough for making my photography book FATHER DAUGHTER a memorable first-time printing experience. There are so many aspects we were impressed with that we have to list them:
- Excellent communication from start to finish;
- Keeping to schedule;
- A very talented and knowledgeable printing team;
- Extremely clean and environmentally conscious plant;
- Amazing attention to clients, anticipating their every need, both technical & artistic;
- Handsome and comfortable accommodations with the comforts of home.
Lila Strand, Luminescence Publishing
The Star Children
I wish to express my gratitude for your company and the wonderful people who provide such marvelous service. Thank you for your most amazing customer service – patience, courteous helpfulness, not to mention the wonderful technical skill! I appreciate so much your willingness to go the extra mile until it is right! I am actually thrilled about the book, how it looks and feels. I don’t think I could be happier with it! Thank you all very much!
Milenda Lee, Columbia University Press
Man of Peace
I just heard from the others who received their advances, Steve Buccellato says “Christmas came early – I just received my advance copies of Man of Peace! I think it looks fantastic.” Another said “I did literally weep with joy when I held it in my hands.”
Thanks so much, it’s been a pleasure as well, you’ve made some people very happy today.
Linda Hensellek, Winchester Galleries Ltd.
We have just received our catalogues, with many thanks! The catalogue looks fabulous! Once again, we wish to thank you for your assistance, care and attention. You are all wonderful to work with.
Elisa Gutierrez, Tradewind Books Ltd
We just wanted to let you know that we are very happy with the quality of the book! The colours, the end-pages (we LOVE the stock used for them and how brightly the colours printed!), the finishing, etc. Please congratulate and thank the Friesens team on our behalf for their efforts and good work! Thank you and we look forward to working together again in the projects to come.
Dan Johnson, High-Fishtrap-Rush Lake Association
Heaven on the Headwaters
Just wanted to let you know we were ecstatic about the final product. So far on the limited distribution to Association members we have had nothing but rave reviews as to content and the quality of the production. My wife and I and Jeffrey would give Friesens the highest recommendation to any potential customer. All of us learned so much and if we ever did it again, the process would go much smoother from our end of the equation. Scott was an excellent client rep and was so helpful and responsive.
Ben Bosah, Ben Bosah Books
The Art of Nigerian Women
I want to say a big thank you to the Friesens family for the work on my latest book. I am very grateful and thank all 500 employees of your company. I am in love with my latest baby. Smile. Thanks to Glenda, Paul, Brad, Scott, Ralph, and everyone at Friesens. I love you guys.