~ by Danielle Abrams, Trade Book Customer Service Manager
Publishing a book is exciting, but it can also feel overwhelming if you’re navigating the process for the first time. That’s where working with Friesens makes things easier! When you choose Friesens, you’re not just getting a printer, you’re getting a partner. And at the heart of that partnership is your Project Specialist.
So, what does that mean for you?
YOUR DEDICATED GUIDE FROM START TO FINISH
From the moment you sign on, your Project Specialist becomes your main point of contact. No bouncing between departments or wondering who to call, they’re your go-to person for everything related to your book. Think of them as your personal guide through the entire production journey.
CLEAR, DIRECT COMMUNICATION
Publishing timelines can be tight, and questions pop up fast. Your specialist is just an email or a phone call away, ready to provide quick answers and practical solutions. Whether confirming a deadline or asking about cover finishes, you’ll always know who to reach out to, and you’ll get the clarity you need.
EXPERT ADVICE ON EVERY DETAIL
Trade books offer plenty of creative choices: paper types, binding styles, cover treatments and more. Your Project Specialist knows these options inside and out. They’ll help you make informed decisions, so your book looks and feels exactly how you envisioned, without the stress of second-guessing.
FLEXIBILTY WHEN LIFE HAPPENS
Deadlines shift. Files need tweaking. Live throws curveballs. Friesens understands that, and your specialist will work with you to keep things on track while accommodating changes where possible. It’s about making the process smooth and stress-free.
THE FRIESENS DIFFERENCE
Behind your Project Specialist is a team of employee-owners who care about quality and customer service. Friesens is proudly 100% employee-owned, and that pride of ownership shows in every book we produce. When you work with us, you’re partnering with people who genuinely want your project to succeed.
Working with a Friesens Project Specialist means you’ll have a knowledgeable, friendly partner by your side every step of the way. From the first file upload to final delivery, we’re here to make your printing experience smooth and enjoyable.
